All of the previous steps do not provide much value unless acted upon. Change management and change agent technology are the primary means of creating value.
Change Management: MIRG researchers have experience developing ethnographies (a cultural study technique from the discipline of Anthropology) to the application of management heuristics.
Change Agent Technology: control room design, from workflow reengineering to the design of information displays, have all been part of applied research projects in the MIRG lab.
You are looking at the Knowledge to Action process of the overall flow: